Case Study
Empowering Aesthetic Excellence
The Challenges
Enhancing operational efficiency and providing a comprehensive solution for effective practice management.
Empowering Aesthetic Excellence
Enhancing operational efficiency and providing a comprehensive solution for effective practice management.
Aesthetic Surgery
London and Dubai
Services: Identification and Deployment of a Practice Management solution, Cloud Data Migration, Automated Reporting, Compliance Assurance.
This renowned aesthetic clinic has operations in London and Dubai since 1990. The founders are qualified surgeons with international certification in cosmetic surgery and provide the highest standard of medical treatment to enhance patients’ self-esteem and inner confidence. Their service offerings include Facial Rejuvenation, Anti-Ageing medicine, and Liposuction using ultrasound technology. Cosmetic surgery is viewed as an improvement rather than a quest for perfection or vanity.
The Valenta team successfully implemented a multifaceted solution to enhance operational efficiency for this leading aesthetic surgery clinic. Valenta developed functional specifications to ensure that information is effectively captured across the patient lifecycle, and the service provider lifecycle, while also outlining requirements that enhance the user experience, enable timely communication to the patient through their journey. Emphasis was on building efficient workflows for patient onboarding, vendor management, inventory control and linking to Xero – the finance function. Efforts were also geared towards migrating legacy data into the cloud-based tool while ensuring data accessibility and data security. A comprehensive training was then imparted to the various user members of the team at the clinic team empowering them to effectively capture information in a timely manner. Focus was also on the development of comprehensive automated reports, which includes the fat register, destroyed fat per year, audit reports, and patient surveys, which provided the leadership with valuable insights. Valenta’s expertise also enabled seamless integration with Lab Partners, facilitating the direct upload of test results to the patient history portal. In addition, the team now had the capability to forward relevant reports to the applicable regulatory bodies, ensuring adherence to NHS standards.
Aligned operations with new practice management software and industry best practices, optimizing efficiency.
Ensured compliance with data protection regulations, prioritizing the security and privacy of patient information. Enabled timely reporting to meet compliance regulations put forth by NHS.
Enabled online engagement enhancing accessibility and convenience.
Roll out of a periodic patient survey to gather feedback and make necessary improvements.
Established robust inventory control measures for tools and aids used in clinical procedures, ensuring efficient management and availability.
Provided visibility into vendor payments and vendor performance.