Case Study

Aesthetic Clinic Transforms Patient Care with Custom Desktop App and Operational Solutions

Case Study



Aesthetic Surgery


London and Dubai

Key Process

Services: Identification and Deployment of a Practice Management solution, Cloud Data Migration, Automated Reporting, Compliance Assurance.

Applications Used

Valenta Solutions

  • Streamlined processes.
  • Ensured adherence to NHS regulations and GDPR.
  • Deployed a practice management tool that would enable online consultations and payments.
  • Established customer feedback mechanism.
  • Established customer feedback mechanism.

Challenge Overview

This renowned aesthetic clinic has operations in London and Dubai since 1990. The founders are qualified surgeons with international certification in cosmetic surgery and provide the highest standard of medical treatment to enhance patients’ self-esteem and inner confidence. Their service offerings include Facial Rejuvenation, Anti-Ageing medicine, and Liposuction using ultrasound technology. Cosmetic surgery is viewed as an improvement rather than a quest for perfection or vanity.

Innovative Solution

The Valenta team successfully implemented a multifaceted solution to enhance operational efficiency for this leading aesthetic surgery clinic. Valenta developed functional specifications to ensure that information is effectively captured across the patient lifecycle, and the service provider lifecycle, while also outlining requirements that enhance the user experience, enable timely communication to the patient through their journey. Emphasis was on building efficient workflows for patient onboarding, vendor management, inventory control and linking to Xero – the finance function. Efforts were also geared towards migrating legacy data into the cloud-based tool while ensuring data accessibility and data security. A comprehensive training was then imparted to the various user members of the team at the clinic team empowering them to effectively capture information in a timely manner. Focus was also on the development of comprehensive automated reports, which includes the fat register, destroyed fat per year, audit reports, and patient surveys, which provided the leadership with valuable insights. Valenta’s expertise also enabled seamless integration with Lab Partners, facilitating the direct upload of test results to the patient history portal. In addition, the team now had the capability to forward relevant reports to the applicable regulatory bodies, ensuring adherence to NHS standards.


Streamlined Processes:

Aligned operations with new practice management software and industry best practices, optimizing efficiency.

Adherence to NHS regulations and GDPR:

Ensured compliance with data protection regulations, prioritizing the security and privacy of patient information. Enabled timely reporting to meet compliance regulations put forth by NHS.

Online Consultations and Payments:

Enabled online engagement enhancing accessibility and convenience.

Online Feedback Mechanism:

Roll out of a periodic patient survey to gather feedback and make necessary improvements.

Inventory Control:

Established robust inventory control measures for tools and aids used in clinical procedures, ensuring efficient management and availability.

Effective Vendor Management:

Provided visibility into vendor payments and vendor performance.

Connect with Chetan Kasim to learn more about this solution

Chetan Kasim | Valenta BPO US

Chetan Kasim


Enhancing operational efficiency and providing a comprehensive solution for effective practice management.

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