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Case Study

Healthcare Industry

Client Profile

Organization operating in the healthcare domain, providing aesthetic solutions to its clientele in London and uk

Key Highlights

  • Industry - Healthcare (Practice Management)
  • Project Duration - Six months

Scope of work

  • Identification of a vendor providing a comprehensive practice management solution
  • Streamlining of practice procedures adopted by the Clinic
  • Adherence to compliance put forth by regulatory bodies

Service Offering

  • Process Consulting
  • Vendor Identification
  • Digital Transformation

Challenges / Requirements

  • Transition from a desktop-based application to a cloud-based application
  • Need for standardized procedures to garner more efficiency
  • High manual intervention in relation to adherence to reporting requirements prescribed by the applicable regulatory bodies
  • Need to reduce manual intervention while capturing data leading to delay and inaccuracy
  • Lack of inventory control

Our Solutions & offerings

  • Understanding & mapping of all information requirements of the Clinic
  • Evaluation of existing procedures, extent of manual intervention, and mandatory medical regulations
  • Identification of a suitable Vendor / Platform Assistance in vendor shortlisting and onboarding
  • Provided inputs on customized design of the practice management platform for the Clinic
  • Monitored development and testing phase
  • Facilitated the training sessions online for each of the user groups with respect to usage of the new platform along with vendor
  • Developed processes in alignment with the new platform that would serve as Standard Operating Procedures

Impact

  • Process streamlining in alignment with the new technology and industry best practices
  • Adherence to HIPPAand GDPR
  • Enabled online consultations and payments from customers
  • Established an online feedback mechanism moving away from manual data collection
  • Established inventory control over tools and aids used in clinical procedures
  • Vendor Management with adequate visibility on the entire transactions and related payments

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