Innovative Business Processes Drive STL’s Successful UK Telecom Launch

Key Elements Of The Engagement

Design:

Valenta worked closely with STL business unit leads to define and establish standard operating procedures for core and support functions, ensuring alignment with industry best practices.

Deployment:

Workflows ensured effective deployment by identifying key stakeholders, cross-functional dependencies, and an assessment of the existing/upcoming system requirements. A roadmap was also provided to ensure a phased implementation, allowing for smooth integration without disrupting ongoing operations.

Project Management Office (PMO):

A robust PMO framework was established to streamline project execution, create communication channels, monitor progress, and communicate effectively with all departments.

Stakeholder Mapping:

Identified the key stakeholders both internal and external to the organization to understand and align expectations. This served as a baseline for process and communication design.

Vendor Management System:

A strategic approach was adopted to build a strong vendor management system critical to business operations. This involved defining clear protocols for vendor identification, selection, management communication, and evaluation to ensure optimal partnerships.

Accountability and Reporting Frameworks:

Created cross functional accountability frameworks defining key roles and responsibilities, communication mandates. Further, reporting channels and key performance indicators were mapped to gather adequate business intelligence for effective decision making.

Knowledge Repository:

The documentation of the operating model emphasizing standard workflows would serve as a repository for future reference, while laying a baseline for continuous improvement whereby suggestions can be ideated and then deployed using this as a foundation.