Digital Transformation

Conversational AI

Conversational AI is Integral to Digital Transformation

Conversational AI is an innovative technology that transforms the way businesses interact with customers and employees. Conversational AI uses machine learning and natural language processing to enable computers and software to communicate with people in a natural and human-like manner. In combination with other software, it can hypercharge automation efforts.

Conversational AI has the power to enhance both customer and employee experience. For customers, waiting in queues to speak to a live agent is a thing of the past. Smart chatbots powered by Conversational AI allow customers to experience human-like interactions with bots. These bots can perform complex tasks and provide personalized experiences. For employees, Conversational AI can automate mundane tasks, allowing them to focus on higher-level tasks and problem-solving. At its core, conversational AI is a digital transformation tool that can add significant value to businesses of all sizes. In combination with RPA, it is referred to as Hyper Automation. By leveraging the power of machine learning and natural language processing, businesses can provide personalized and efficient experiences that drive customer satisfaction and loyalty.

Save up to
annually with Conversational AI and NLP
$ 1 M

Source: VentureBeat

Take Your Business to the Next Level with Conversational AI

Enhanced Customer Experience

Conversational AI-powered chatbots can provide personalized and efficient support to customers, enhancing their experience and satisfaction.
Increased Efficiency
Conversational AI can automate mundane tasks and reduce manual intervention, improving efficiency and reducing costs.
Better Decision-Making
Conversational AI can analyze large amounts of data and provide insights that can help businesses make informed decisions.
Improved Employee Experience
Conversational AI can automate routine tasks and allow employees to focus on more complex and strategic work.
Conversational AI can handle a large volume of interactions simultaneously, allowing businesses to scale their operations without adding additional resources.

Conversational AI Can Be a Game-Changer in Every Function

  • Order Management
  • Up-Sell and Cross-Sell
  • Channel Sales Automation
  • Smart lead generation
  • Conversational banners
  • AI powered landing pages
  • Employee onboarding
  • Leave management
  • Meeting scheduler
  • Reimbursement processing
  • Payroll management
  • Incident management
  • Smart lookups
  • Critical alerts and monitoring
  • FAQ
  • Knowledge management
  • 24/7 Chat and Call Support
  • Multilingual support
  • Omni-Channel support
  • Live agent transfer
  • Auto trigger workflows
  • Document cognition
  • Auto-escalation
  • TAT and error Rates

Valenta Works with Leading Conversational AI Platforms

Talk to an Expert

Ask about a Complimentary Assessment & Proof of Concept