Digital Transformation
Conversational AI
Conversational AI is Integral to Digital Transformation
Conversational AI is an innovative technology that transforms the way businesses interact with customers and employees. Conversational AI uses machine learning and natural language processing to enable computers and software to communicate with people in a natural and human-like manner. In combination with other software, it can hypercharge automation efforts.
Conversational AI has the power to enhance both customer and employee experience. For customers, waiting in queues to speak to a live agent is a thing of the past. Smart chatbots powered by Conversational AI allow customers to experience human-like interactions with bots. These bots can perform complex tasks and provide personalized experiences. For employees, Conversational AI can automate mundane tasks, allowing them to focus on higher-level tasks and problem-solving. At its core, conversational AI is a digital transformation tool that can add significant value to businesses of all sizes. In combination with RPA, it is referred to as Hyper Automation. By leveraging the power of machine learning and natural language processing, businesses can provide personalized and efficient experiences that drive customer satisfaction and loyalty.
Source: VentureBeat
Take Your Business to the Next Level with Conversational AI
Enhanced Customer Experience
Increased Efficiency
Better Decision-Making
Improved Employee Experience
ScalabilityÂ
Conversational AI Can Be a Game-Changer in Every Function
- Order Management
- Up-Sell and Cross-Sell
- Channel Sales Automation
- Smart lead generation
- Conversational banners
- AI powered landing pages
- Employee onboarding
- Leave management
- Meeting scheduler
- Reimbursement processing
- Payroll management
- Incident management
- Smart lookups
- Critical alerts and monitoring
- FAQ
- Knowledge management
- 24/7 Chat and Call Support
- Multilingual support
- Omni-Channel support
- Live agent transfer
- Auto trigger workflows
- Document cognition
- Auto-escalation
- TAT and error Rates
Valenta Works with Leading Conversational AI Platforms
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