Just like in other sectors, digital transformation is comprised of deploying bots through the use of RPA. An RPA bot can read a screen, use business software, and perform tasks that are repetitive, and rules based just like a person would. Conversational AI enables customers to speak with software bots and either address questions right away or route callers, or persons in web chats, to human agents. Cognitive AI can be used to process massive quantities of invoices, bills of lading or other documents. AI and ML can be used to spot trends and identify issues before they become major headaches.