Conversational AI Improves Customer Engagement
Introduction to Conversational AI Conversational AI technology is a subfield of Artificial Intelligence. Conversational AI is focused on producing natural and seamless conversations between humans...
Examples of Conversational AI in Action
In this article, we will examine what is conversational ai, conversational ai technology, plus conversational ai platforms, solutions, and services. We also will provide examples...
Understanding Conversational AI, What It Is and How It Works
Conversational AI is seeing rapid year over year increases in deployment. Many businesses want to deploy a Conversational AI platform, but they do not know...
Difference Between AI and RPA Automation
Two of the most successful technologies that have been making headlines frequently are Artificial Intelligence (AI) and Robotic Process Automation (RPA). Whether it’s to...
What CDAP Means for SMEs Nationwide
The Canadian Digital Adoption Program (CDAP) is an initiative aimed at helping small and medium-sized enterprises in Canada undergo digital transformation. With the increasing...
How Can AI Improve CRM Implementations?
As the world shifts to a more digital-focused future, businesses of all shapes and sizes are recognizing the value of leveraging technology solutions like Artificial...
What Can a Conversational AI Developer Do For a Business
Conversational AI is one of the three most important technologies when it comes to digital transformation and automation projects. RPA or robotic process automation and...
Digital Transformation Benefits for Banking and Financial Institutions
Information driven companies are more apt to be able to leverage digital transformation to be more efficient and cost effective. Banking and financial institutions have...
Digital Person for Financial Providers Proof of Concept
Digital people and virtual agents are the next step in customer engagement and assistance. When done well customers enjoy it and they are well served....
Using Intelligent Automation To Enhance ERP-Enabled Business Processes
In our rapidly-digitizing world, businesses need a modern ERP system that can keep them up to date and help them efficiently manage their important business...
Digital Person for Healthcare Providers – Proof of Concept
Increasingly there are new ways that humans and machines can collaborate. We have provided some POC demo videos of our work with Conversational AI. In...
How to Build an Accounting Bot in 5 Easy Steps
There is a good percentage of the population that do not understand Bots. They are confused by robots or poorly executed chat bots on a...
Bots vs Human Bookkeeper
This writer was tasked with the job of writing a blog entitled Bots vs Human Bookkeeper. It is the position of Valenta that the only...
Why Marketers Should Embrace AI?
AI in digital marketing is simply using AI to interact with customers and prospective customers to anticipate what they want and how they want to...
Will Conversational AI Replace Call Centers?
The short answer to the question, “will Conversational AI replace call centers” is no. The more nuanced answer is that it will digitally transform them...
Why Should a Business Implement Conversational AI?
We shared in an earlier blog that Gartner recently predicted,” by 2025, 50% of enterprises will have devised artificial intelligence (AI) orchestration platforms to operationalize...
What is Conversational AI?
Simply stated, Conversational AI is a tool to enable machines, or more appropriately software applications, to interact with humans via language. That language can be...
Conversational AI in Healthcare
As we’ve seen in recent times, the healthcare system is always vulnerable to stress as demand increases and costs rise. Clinics, labs, and doctor’s offices...
3 Ways Automotive Manufacturers Can Drive Performance with AI
Of all the industries that have embraced the new possibilities offered by AI technology, the automotive industry is still a new adopter. While some big...
How Top Tech Trends Will Transform Insurance
While many insurers have jumped onto tech trends in order to stay competitive in our digitizing world, others are still early in their journey. There...
4 Job Skills that Will Survive the Coming Revolution of Work
We are living in a time of constant technological advancement, and with rapid change comes the need for people to take stock of the skills...
Why Conversational Automation is the Future
As the development of Conversational Automation continues to increase in scale, so too does its importance across a wide variety of industries. However, many companies...
Preparing for the Digital Future: Critical Planning to Ensure the Ability to Compete and Thrive
If there is one thing that the pandemic has shown us, it’s that digital technology is critical. It provides essential connectivity for remote workers, enables...
Hyper Automation: What It Offers Enterprises and Small Businesses
Hyper Automation technology brings a lot to the table and the benefits offered apply not just to enterprise-level companies, but also to small and medium...
How to Use Live Chat to Support Customers
Live chat is a feature that’s popping up on more and more websites around the Internet. It seems like every company is cashing in on...