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Why Conversational Automation is the Future

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As the development of Conversational Automation continues to increase in scale, so too does its importance across a wide variety of industries. However, many companies aren’t prepared for the expected shift towards a wider application of Conversational AI. In today’s market, proper implementation of Robotic Process Automation (RPA) and Conversational AI gives your business the edge it needs to expand and thrive into the future.

The First Step – Robotic Process Automation

Implementing RPA increases your organization’s profitability and efficiency by relegating mundane tasks to software robots (BOTS), leaving your human workers to make better use of their time. This improves internal workflow and the experience of the end customer. Your business will be able to focus on growth, utilizing your workforce to its full capacity with high level tasks rather than spending excess time training and maintaining human resources to perform low-level actions.

BOTS get the job done. Human workers always have the potential for human error, especially with repetitive, mundane tasks. Deploying BOTS across your organization ensures accuracy, completely eliminating the unnecessary costs resulting from human mistakes.

Rather than costing you millions of dollars per year through errors, Automation is an investment that allows you to expand and increase profitability while saving you from those losses incurred by businesses that are slower to catch up. Finance and Accounting, HR, administration, IT, and contact centers are just some of the areas you can streamline to save money, allowing you to deploy your resources on other core business functions.

The Next Level – Intelligent Process Automation

When we combine RPA with Artificial Intelligence, the BOTS become Super BOTS capable of mimicking human interactions – taking their performance beyond the simplest tasks. But what components make up AI?

Machine Learning allows a system to learn on its own from data, eliminating the need for programmers to explicitly code all of its logic. This results in much more efficient BOTS that are ready to address your real world situations.

Natural Language Processing (NLP) focuses on helping the BOTS understand, interpret, and manipulate human language – chatbots already use this component in order to interact with your employees and customers.

Computer Vision aims to allow computers to process images just like human vision does. Document Understanding gives you easy access to data stored in documents, interpreting information not only from typed text but even checkboxes, stamps, and handwritten items. Combined with the fields of Speech and Voice Recognition, AI takes RPA to the next level, giving you the power to transform your industry.

Who Can Use Conversational AI?

Since connectivity and interactions are key to any industry, it’s easy to see why Conversational AI is a revolution worth investing in. Its applications include the healthcare industry, retail, BFSI, and FMCG. Within a business, Intelligent Process Automation improves efficiency in a number of functions like HR, IT, marketing, and customer support. Conversational AI improves the experience of the employee and the customer, offering smooth interactions that more closely resemble human conversations while providing you with the reliability and speed that only a BOT could.

The use cases of Conversational AI are already far-reaching. In sales, it can handle order management and up-sell, while in marketing it can power your landing pages and much more. The HR applications are wide, allowing automated management of the payroll, or creating a hassle-free onboarding experience for your new hires.

BOTS can also streamline the process of delegating shifts and assignments. For example, this could be applied to home care, hospitals, restaurants, hotels, or any industry that employs hourly wage workers. Every minute is important, and deploying AI in your organization helps ensure that no time is wasted.

Since BOTS never sleep, they’re on call 24/7 to staff your customer support, and thanks to advancements like NLP and Voice Recognition, they seamlessly operate in multiple languages – allowing you to service markets all over the globe.

The Benefits of Conversational AI

Investing in Conversational AI saves your organization money and increases profitability over time. Chatbots revolutionize contact centers by offering unparalleled reliability. There’s also the simple fact that they take up no physical room in your office spaces – nor do they need to be paid a salary after being deployed. Intelligent chatbots in call centers will help you solve staffing issues, slash training costs, and improve both customer and employee satisfaction.

Consumers expect to get real-time information, usually on mobile devices, and companies who can’t deliver may lose out on buyers. By implementing AI, you can make sure that your business always matches customer expectations. Waiting in long queues to speak with human agents will be a thing of the past, and positive customer experiences will increase loyalty to your brand.

Including BOTS in your sales team aids in cross- and up-selling by triggering suggestions of recommended products. Since AI learns from contexts and user interactions, these suggestions are tailored to each customer specifically.

Although customers have long become used to interacting with AI apps, they still prefer the most human-like experience – especially when they’re required to provide sensitive data. Advancements in Conversational AI will close the gap between the stiff, unrealistic chatbots of the past and the ideal Super BOTS of the future, giving you and your customers the best of human familiarity and robot efficiency in one package.

The Future is Conversational AI

Right now, Conversational AI is still a new and emerging technology, but its development is moving fast. As its use-cases are expanding across industries and revolutionizing the way organizations conduct their business, companies need to consider their options in order to be prepared for this shift. Privacy, Security, and User Experience (for your customers and employees) should be high priorities, ensuring positive interactions that will help you grow brand awareness and keep your business on an upward trajectory.

If you’re thinking about how Conversational AI could benefit you, your employees, and your customers, right now is the time to check out what’s available. If you implement it in the right way, AI will put you right into the future of your industry.